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5269418871 Figure 2 An example of a dedicated AR platform Google Glass While Glass displays mostly static content other emerging technologies such as Epson Moverio promise to provide more int. Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. 2012-2013. Introduce five best practices that will increase appraiser confidence when navigating difficult conversations concerning appraisal ratings.. Build appraiser skill by using best practices to execute difficult conversations for 5 common scenarios.. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . www.clarimed.co.uk. The BATHE . technique. Useful to use when talking to anxious patients.. B. - . Background. : What is going on in your life?. A. - . Affect. : How do you feel about that?. T. - . 1. Know the composition of the classroom. How does Ramapo compare to the rest of NJ in terms of racial/ethnic composition? . What are students’ previous experiences with people from different racial/ethnic backgrounds?. Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . . The . Attacker. The Fault . Finder. The Two-Faced. The Constant Complainer. The Cold Shoulder. The Time Bomb. The Yes Person. The NO Person. Do any of these sounds familiar????. There are many different “types” of difficult people!. Leading Difficult Conversations. Leading Difficult Conversations. Practicing love in the congregation. Leading Difficult Conversations. Practicing love in the congregation. The courage to gather people. During a meal, have you ever noticed someone. Coughing?. Choking?. Gurgling?. Clearing their throat?. Chewing slower than normal?. Reporting chest pain?. Regurgitating their food?. These are all signs and symptoms of dysphagia!. Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult Arthur Y. Kim MD. Associate Professor of Medicine. Harvard Medical School . Massachusetts General Hospital. Boston, M. assachusetts. Financial Relationships With Ineligible Companies . (Formerly Described as Commercial Interests by the ACCME) Within the Last 2 Years:.