PPT-Identifying and Dealing with Difficult and Toxic People

The Attacker The Fault Finder The TwoFaced The Constant Complainer The Cold Shoulder The Time Bomb The Yes Person The NO Person Do any of these sounds familiar There are many different types of difficult people. Rigid laryngoscope blades of alternate design and size from t hose routinely used this may include a rigid fiberoptic laryng oscope 2 Tracheal tubes of assorted sizes 3 Tracheal tube guides Examples include but are not limited to semirigid stylets v Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. People. Presented by . Everett Perry. Morning Blues . Perception of Communication. 55% Visual. 38. % . Tone. 7. % . Words. Repeat this sentence emphasizing one word only. ". I. never said she stole my money". The . human . geography of pollution. Day #1: Toxic Avengers. Do . Now: . How would your health be different if the view from your backyard was like the picture on the right instead of the picture on the left? Why?. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . The gentle art of persuasion. What is Verbal Judo. Verbal . Judo begins with your state of mind.. In Japanese, . “ju”. means . “gentle”. & . “do”. means . “way”.. Verbal Judo: . Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. Emotional . Intelligence (EI): . The . Key to Dealing with Difficult . People. Emotional intelligence refers . to the capacity:. for . recognizing our own feelings and those of . others.. for . motivating . Studying Effects of hazards. Risk Assessment & Risk Management. Philosophical and Policy Approaches. Toxicology. Environmental Health . We face four types of environmental hazards. Physical, Biological, Chemical, Cultural. Draft Year: 1976. Amendment Years: 1986, 1988, 1990, 1992. Affects only U.S. businesses and firms (national). Chris Yang. Period 3. Functions. Regulates the introduction of new or already existing chemicals. Draft Year: 1976. Amendment Years: 1986, 1988, 1990, 1992. Affects only U.S. businesses and firms (national). Chris Yang. Period 3. Functions. Regulates the introduction of new or already existing chemicals. Absorption of toxins in the GIT is by passive diffusion – this process requires that the substance cross cellular barriers . Toxins that are not absorbed from the GIT do not produce systemic effects but may produce local effects – diarrhea, bleeding and malabsorption of nutrients .