PPT-Copyright © 2013 by The McGraw-Hill Companies, Inc. All ri
Author : trish-goza | Published Date : 2016-04-25
McGrawHillIrwin Chapter 2 Conceptual Framework of the Book The Gaps Model of Service Quality The Customer Gap The Provider Gaps Gap 1 The Listening Gap not knowing
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Copyright © 2013 by The McGraw-Hill Companies, Inc. All ri: Transcript
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