PDF-Contending with competing expectations from customers and management
Author : min-jolicoeur | Published Date : 2017-03-23
ExecutiveSummaryCustomercontactworkersroutinelyfacecompetingexpectationsfrommanagementandcustomersWhilemanagementexpectscustomercontactworkerstofollowtheirrulesinordertoprovideefficientandconsisten
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