PPT-Building empathy in the classroom

The life Boat work together to overcome a challenge You are involved in a shipwreck Twelve of them managed to get into a life boat However af t er a short time everyone realizes that there are too many people on board The boat will capsize and everyone will drown unless three people are thrown out Which three will be the unlucky ones Nobody can swim and there are no life jackets . Analogous Empathy Areas DMV A place you have visited or are focusing on Analogous Empathy Areas DMV Attributes from a place you have visited or are focusing on Wait a long time to get your license renewed Get your eyes checked brPage 2br Analogous E dis. -satisfying experience . . . Customer Recovery. The . famous. “Mona Shaw”. How the Company Failed Mona. Receptionist wasn’t equipped to deal with exceptions. Mona felt ignored. No expression of apology or empathy. Empathy Altruism vs. Felt Oneness. Week 4. Negative-State . Relief Hypotheses. Inconsistent support. Expected . mood enhancement . did . not decrease helping for individuals in a high-empathy . situation (Batson et al., 1989). Presented by The Lawyers Assistance Program. Facilitated by Robert Bircher. 1. Effective Communication in Difficult Situations. When you are feeling happy and close to someone it is easy to communicate well. prosociality. Cooperation and social norm following/enforcement. Models of reciprocity . Direct vs. indirect. Weak vs. strong (self- vs. other-regarding). Norm enforcement via Punishment . Costly punishment – second vs. third (direct vs. indirect). By: Laura L. . Ellingson. University of South Florida. Adele Sullivan . CMC 200. Academic/professional background. : . Dr. . Ellingson. earned her Ph.D. in Communication and a Graduate Certificate in Women's Studies at the University of South Florida in May 2001. Prior to that, she earned a B.A. in English at the University of Vermont (May 1991), an M.A. in Nonfiction Writing at the University of New Hampshire (December 1992); and an M.A. in Communication at Northern Illinois University (May 1997).Teaching areas/responsibilities: Dr. . 434-243-2643. STRATEGIES FOR . ADVANCED CUSTOMER SERVICE. GOALS FOR TODAY. CHARACTERISTICS OF DIFFICULT CUSTOMERS. POWER OF SELF AWARENESS and SELF CARE . POWER OF EMPATHY. POWER OF L.A.S.T. APPROACH. They were like sheep without a shepherd…. Empathy in as Gift of the Spirit. Both Testaments are filled with words of love, compassion, pity, mercy, care and kindness.. It is an integral part of spirituality and living in God. . Chao Miao, Wilkes University, . chao.miao@wilkes.edu. . Ronald H. Humphrey, Lancaster University, UK . r.humphrey@lancaster.ac.uk. Shanshan. Qian, Towson University. sqian@towson.edu. Organizational Citizenship . AGENDA. Human Centered Design Thinking. 2. Empathy . & Defining the Need. 3. Introduction. 1. Brainstorming. 4. Pitching & Presentations. 5. Presentations & Closing. 6. AGENDA. Human Centered Design Thinking. Kaline. . Girão. Jamison, PhD student at the Federal University of . Ceara. , Brazil. Ana Cristina Pelosi, Federal University of . Ceara. , Fortaleza, . Brazil. Letícia. Santos, . State. . University. Abigail Koski, Camille Juarez, . Madelene Opar, and Morgan Beck. Overview. This community engagement plan aims to target children and young adults, teaching them what empathy is and why it is important to have. Learners will explore feelings associated with being excluded . Activity: grouping game . Discussion point. . What is empathy?. . Empathy is...... . Considering other people’s feelings or being able to ‘put yourself in someone else’s shoes’. . With . empathy, we don’t direct, . we . follow. Don’t just do something, . be there. . . ”. “. Marshall Rosenberg, PhD. Founder of the Center for Nonviolent Communication. 2. What are the .