PPT-Chapter 9: Service Processes

LO91 Understand the characteristics of service processes LO92 Explain how service systems are organized LO93 Analyze simple service systems LO94 Contrast different

customer service system contact service customer contact system systems design services process face exhibit package customers variability managing matrix high time degree

Presentation Embed Code

<iframe width="560" height="315" src="https://www.docslides.com/embed/756180" frameborder="0" allowfullscreen></iframe>

Download Presentation

Download Presentation The PPT/PDF document "Chapter 9: Service Processes" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.