PPT-Power of Online Apology in e-Commerce

Leah Wing National Center for Technology and Dispute Resolution amp U of MA Amherst Orna RabinovichEiny U of Haifa Ethan Katsh National Center for Technology

impact apology apologies odr apology impact odr apologies relationship research resolution complaint full experiment dispute students seller purchased item

Presentation Embed Code

<iframe width="560" height="315" src="https://www.docslides.com/embed/165497" frameborder="0" allowfullscreen></iframe>

Download Presentation

Download Presentation The PPT/PDF document "Power of Online Apology in e-Commerce" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.