Accenture Technology Vision 2025

Author : dstech | Published Date : 25-01-08

NEW YORK and LAS VEGAS; Jan. 7, 2025 – New research from Accenture (NYSE: ACN) finds a new era of digitization is unfolding—one in which AI continuously learns and drives new levels of autonomy across organizations, positioning trust in its performance as the most important measure organizations will need for AI to achieve its promise.

Now in its 25th year, the Accenture Technology Vision 2025 explores how the future is being shaped by AI-powered autonomy. As AI diffusion accelerates across the enterprise and society at a rate that is faster than any prior technology, 69% of executives believe it brings new urgency to reinvention and how technology systems and the processes it enables are designed, built and operated. The research also predicts AI will increasingly act as a technology development partner, a personal brand ambassador, power robotic bodies in the physical world, and foster a new symbiotic relationship with people to bring out the best in each other.

"Our 25th Technology Vision gives leaders a look into what’s ahead when AI continuously learns, acts autonomously with and on behalf of people, and pushes enterprises and the people who use it into new and exciting ways to continuously reinvent," said Julie Sweet, chair and CEO, Accenture. “But unlocking the benefits of AI will only be possible if leaders seize the opportunity to inject and develop trust in its performance and outcomes in a systematic manner so businesses and people can unlock AI’s incredible possibilities."

People’s trust in AI—beyond any technical aspect, that it performs justly and as expected—is essential to it having as broad and positive an impact as anticipated. This means digital systems and AI models are more accurate, predictable, consistent and traceable, over and above the responsible use of AI. Most (77%) executives believe the true benefits of AI will only be possible when built on a foundation of trust , and slightly more (81%) agree that trust strategy must evolve in parallel with any technology strategy.

“Advancements in digitizing knowledge, new AI models, agentic AI systems and architecture enables enterprises to create their own unique cognitive digital brains.” said Karthik Narain, group chief executive - Technology and CTO, Accenture. “While conventional technologies have long supported pre-determined business needs, this is a generational moment of transition. The autonomy created by these generalized AI systems can help organizations be more dynamic and intention-driven than ever. It will allow leaders to rethink how digital systems are designed, how people work, and reinvent how they create products and interact with customers. But trust underpins it all, as systems will only ever be as autonomous as they are trustworthy.”