Exploring Management Chapter 12 How do perceptions influence individual behavior How do personalities influence individual behavior How do attitudes emotions and moods influence individual behavior ID: 660881
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Slide1
Chapter 12
Individual Behavior
Exploring ManagementSlide2
Chapter 12How do perceptions influence individual behavior?How do personalities influence individual behavior?
How do attitudes, emotions and moods influence individual behavior?Slide3
12.1Perceptions
Perceptual distortions can obscure individual differencesPerception can cause attribution errors as we explain events and problemsImpression management is a way of influencing how others perceive usSlide4
PERCEPTIONSIndividual Differences
Perception Process for receiving and interpreting information from the environmentSlide5
PERCEPTIONS
Individual DifferencesStereotypesUsing limited attributes of a group to describe an entire group or individuals in the groupHalo effect
Using one characteristic of a person to form an
overall impression Slide6
PERCEPTIONS Individual Differences
Selective perceptionLimit perception of information to that which agrees with existing beliefsProjectionAssign our personal attributes to another individualSlide7
PERCEPTIONS Attribution Errors
AttributionDeveloping explanations or causes for eventsFundamental attribution errorTendency to blame someone else when things go wrongSelf-serving bias
Blame personal problems on external causes rather than accept personal responsibilitySlide8
PERCEPTIONS
Impression ManagementImpression managementAttempting to influence how others perceive usSlide9
12.2Personalities
The Big Five personality traits describe work-related individual differencesThe Myers-Briggs type indicator is a popular approach to personality assessment
Self-monitoring and other personality traits influence work behaviorPeople with Type A personalities tend to stress themselves
Stress has consequences for work performance and personal healthSlide10
PERSONALITIES
Personality TraitsPersonalityCombination of characteristics that make us unique individualsSlide11
PERSONALITIESPersonality Traits
The “Big Five” personality traitsSlide12
PERSONALITIES
Personality AssessmentMyers-Briggs type indicatorSlide13
PERSONALITIES
Personality TraitsLocus of ControlInternal Personal control over success and failure
“If it is to be, it’s up to me!”ExternalLittle personal control
“What happens, happens.”Slide14
PERSONALITIES
Personality TraitsAuthoritarianismRespect authorityMachiavellianism
Manipulate others to achieve goalsSlide15
PERSONALITIESPersonality Traits
Self monitoringOpen to feedbackAble to adjust to changing situationsSlide16
PERSONALITIES
Personality TraitsType A personalitiesHigh achievement orientationCreates own stressSlide17
PERSONALITIES
StressStressTension when faced with demands, constraints and opportunities
Constructive stressDestructive stressSlide18
PERSONALITIES
StressJob burnoutWorkplace rageSlide19
PERSONALITIESStressSlide20
PERSONALITIESStress
Personal WellnessHelps cope with stress and job demandsRestExerciseEating rightHealthy habitsSlide21
12.3Attitudes and Behavior
Attitudes predispose people to act in certain waysJob satisfaction is a positive attitude toward one’s job and work experiences
Job satisfaction influences behaviorJob satisfaction has a complex relationship with job performance
Emotions and moods are positive and negative states of mind that influence behaviorSlide22
ATTITUDES AND BEHAVIORAttitudes
Attitudes predispose people to act in certain waysCognitive dissonanceDiscomfort felt when behavior is inconsistent from attitudeSlide23
ATTITUDES AND BEHAVIOR
Job SatisfactionJob satisfactionPositive feeling about a job and work experienceSlide24
ATTITUDES AND BEHAVIORWork Behaviors
Withdrawal behaviorAbsenteeismTurnoverOrganizational citizenshipPositive work behaviors
Going the extra mileEmployee engagementSlide25
ATTITUDES AND BEHAVIORJob Satisfaction and Performance
Job satisfaction and performance are interrelatedSlide26
ATTITUDES AND BEHAVIOREmotions and Moods
EmotionsStrong feelings directed at someone or something Emotional IntelligenceAbility to understand and manage emotionsSlide27
ATTITUDES AND BEHAVIOREmotions and Moods
MoodsPositive or negative feelings or state of mindMood contagionInfluence of one’s mood on others