1 2017 Amy Newman Agenda 2 Brown 2011 Uncertainty risk and emotional exposurewhat we face in our lives every day 2017 Amy Newman Vulnerability Defined 3 2017 ID: 658905
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Slide1
Vulnerability:
Risking Emotional ExposureSlide2
1
© 2017,
Amy Newman
AgendaSlide3
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- Brown, 2011
“Uncertainty,
risk
, and emotional
exposure”—what we face in our lives every day.”
© 2017,
Amy Newman
Vulnerability DefinedSlide4
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© 2017,
Amy Newman
The Power of Vulnerability
Vulnerability offers
resilience
against shame, “an intensely painful feeling or experience of believing we are flawed and therefore unworthy of acceptance and
belonging” (Brown, 2006).
Shame leads to feeling trapped, isolated, and powerless.
Instead, we acknowledge negative events and feelings and allow others to offer empathy. Then our feelings our normalized, and we don’t feel so alone. Slide5
4
© 2017,
Amy Newman
Volkswagen Cheats Emissions Tests and CustomersSlide6
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© 2017,
Amy Newman
Volkswagen Cheats Emissions Tests and
Customers (cont’d)Slide7
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© 2017,
Amy Newman
VW Promotes “Clean Diesel” Slide8
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© 2017,
Amy Newman
Volkswagen Avoids Vulnerability
Volkswagen avoided vulnerability by:
Creating a cheating device to allow the company to pass EPA tests and to keep up with increasing competition for environmentally friendly vehicles
Covering up the deception in elaborate internal schemesSlide9
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© 2017,
Amy Newman
CEO Martin
Winterkorn’s
Apology Video Lacks VulnerabilitySlide10
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© 2017,
Amy Newman
Vulnerability Saves Money and Lives
for
Hospitals Slide11
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Mr. Barton:
Do you really believe, as good, as well run as Volkswagen has always been reported to be, that senior-level corporate managers/administrators had no knowledge for years and years?
Mr. Horn:
I agree it’s very hard to believe.
Mr. Barton:
Yes.
Mr. Horn:
And personally, I struggle as well, yes.
Mr. Barton:
That is an honest answer. I appreciate that.
© 2017,
Amy Newman
Glimpses of Vulnerability EmergeSlide12
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© 2017,
Amy Newman
Positive Example 1: Blue Bell CreameriesSlide13
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© 2017,
Amy Newman
Paul Kruse, Former CEO Blue Bell CreameriesSlide14
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How did Kruse do?
How did he effectively demonstrate vulnerability, and
how could he have improved his message and delivery?
© 2017,
Amy Newman
Discuss…Slide15
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© 2017,
Amy Newman
YouTube Comment Illustrates the Power of VulnerabilitySlide16
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© 2017,
Amy Newman
Positive Example 2: Rolling Stone
MagazineSlide17
16
© 2017,
Amy Newman
Positive Example 2: Rolling Stone
Magazine
Will
Dana, “A Note to Our Readers,” Rolling Stone, December 5, 2014, https://
www.rollingstone.com
/culture/news/a-note-to-our-readers-20141205, accessed June 10, 2017
.Slide18
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What is your biggest weakness?
My standards are too high.
I work too hard.
© 2017,
Amy Newman
Planning for the Dreaded
Interview
Question…Slide19
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© 2017,
Amy Newman
Discuss a REAL Weakness
What is a REAL answer to the question? Be honest!
This could be something that’s also a strength.
How can you demonstrate that this is something you’re working on? Describe your self-reflection process and learning.Slide20
© 2017,
Amy Newman
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Practice the Interview
Ask
your partner:
“Please give me an example of how you have learned from
a personal
weakness.”
Give your partner feedback:
How did your partner demonstrate vulnerability?
How could your partner improve the response? Slide21
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© 2017,
Amy Newman
Self-Reflection Questions
Think about a time when you avoided exposure. What did you fear? What did you do to avoid the risk?
When have you experienced shame? How did it affect you, and how did you react?
Have you been vulnerable in a situation and then regretted it? Maybe you felt comfortable with someone who took advantage of your openness. How did the situation affect you?
Think about your friendships. Are you more vulnerable with some friends than with others? Are some more vulnerable with you? Which do you consider to be the most meaningful friendships?
Think
about a missed opportunity to be vulnerable. Was there a time when someone needed your help, and your bravado got in the way? What could you have done differently?
What examples can you find of people being vulnerable—or not—in entertainment (for example, movies, TV, podcasts)?Slide22
© 2017,
Amy Newman
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References
Jeff S. Bartlett, Michelle Naranjo, and Jeff
Plungis
, "Guide to the Volkswagen Emissions Recall,"
Consumer Reports
, January 6, 2017, http://www.consumerreports.org/cro/cars/guide-to-the-volkswagen-dieselgate-emissions-recall-, accessed June 13, 2017.Blue Bell, “Blue Bell Voluntarily Expands Recall,” http://cdn.bluebell.com/the_little_creamery/press_releases/all-product-recall, accessed April 21, 2017. “Blue Bell CEO announces layoffs and salary reductions,” AL.com, YouTube, May 15, 2014, https://www.youtube.com/watch?v=t63kCbQvjfI, accessed June 10, 2017.Richard C. Boothman, “Full Disclosure of Medical Errors Reduces Malpractice Claims and Claim Costs for Health System,” AHRQ Health Care Innovations Exchange, https://innovations.ahrq.gov/profiles/full-disclosure-medical-errors-reduces-malpractice-claims-and-claim-costs-health-system, accessed April 21, 2017.Brené Brown, "The Power of Vulnerability," YouTube, January 3, 2011, https://www.youtube.com/watch?v=iCvmsMzlF7o&t=651s, accessed June 12, 2017.Brené Brown, "Shame Resilience Theory: A Grounded Theory Study on Women and Shame,"
Families in Society, Vol. 87, Issue 1 (2011), p. 43.Sheila Coronel, Steve Coll, and Derek
Kravitz
, “Rolling Stone’s Investigation: ‘A Failure That Was Avoidable’,”
Columbia Journalism Review,
April 5, 2015
,
www.cjr.org/investigation/rolling_stone_investigation.php, accessed April 21, 2017.
Will Dana, “A Note to Our Readers,”
Rolling Stone
, December 5, 2014, https://www.rollingstone.com/culture/news/a-note-to-our-readers-20141205, accessed June 10, 2017.
Jack Ewing, “Inside VW’s Campaign of Trickery,”
The New York Times,
May 6, 2017, https://www.nytimes.com/2017/05/06/business/inside-vws-campaign-of-trickery.html, accessed June 10, 2017.
Jack Ewing, “VW Engineers Wanted O.K. From the Top for Emissions Fraud, Documents Show,”
The New York Times
, May 17, 2017, https://www.nytimes.com/2017/05/17/business/volkswagen-muller-diesel-emissions.html, accessed June 10, 2017.
“FTC Charges Volkswagen Deceived Consumers with Its ‘Clean Diesel’ Campaign,” Federal Trade Commission, March 29, 2016, https://www.ftc.gov/news-events/press-releases/2016/03/ftc-charges-volkswagen-deceived-consumers-its-clean-diesel, accessed June 10, 2017.Slide23
© 2017,
Amy Newman
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References
“The Michigan Model: Medical Malpractice and Patient Safety at
UMHS
,”
Michigan Medicine, May 2016, www.uofmhealth.org/michigan-model-medical-malpractice-and-patient-safety-umhs, accessed April 21, 2017.
Amy Newman, Building Leadership Character: Lessons from Communication Failures (Thousand Oaks: Sage Publishing, 2018). Rich Invents, “Some people in his position…” Comment on YouTube Video, 2016, https://www.youtube.com/watch?v=t63kCbQvjfI, accessed April 22, 2017. Volkswagen Group, “Video Tom Schoenberg, Christoph Rauwald, and David McLaughlin, “Volkswagen Agrees to Plead Guilty in Diesel-Emissions Scandal,” Bloomberg, January 11, 2017, www.bloomberg.com/news/articles/2017-01-11/volkswagen-agrees-to-pay-4-3-billion-plead-guilty-in-u-s-case, accessed April 21, 2017.T. Rees Shapiro, “Key Elements of Rolling Stone's U-Va. Gang Rape Allegations in Doubt,” The Washington Post, December 4, 2014, www.washingtonpost.com/local/education/u-va-fraternity-to-rebut-claims-of-gang-rape-in-rolling-stone/2014/12/05/5fa5f7d2-7c91-11e4-84d4-7c896b90abdc_story.html, accessed April 21, 2017.
T. Rees Shapiro, “Jury Finds Reporter, Rolling Stone Responsible for Defaming U-Va. Dean with Gang Rape Story,” The Washington Post, November 4, 2016, www.washingtonpost.com/local/education/jury-finds-reporter-rolling-stone-responsible-for-defaming-u-va-dean-with-gang-rape-story/2016/11/04/aaf407fa-a1e8-11e6-a44d-cc2898cfab06_story.html, accessed April 21, 2017.
“Testimony of Michael Horn, President and CEO of Volkswagen Group of America, Inc. Before the House Committee on Energy and Commerce Subcommittee on Oversight and Investigations,” U.S. House of Representatives Document Repository, October 8, 2015, http://docs.house.gov/meetings/IF/IF02/20151008/104046/HHRG-114-IF02-Wstate-HornM-20151008.pdf, accessed April 21, 2017.
Video Statement Prof. Dr. Martin
Winterkorn
,” YouTube video, September 22, 2015, https://www.youtube.com/watch?v=wMPX98_H0ak, accessed April 21, 2017.
Volkswagen Group, “Video Statement Prof. Dr. Martin
Winterkorn
,” YouTube video, September 22, 2015, https://www.youtube.com/watch?v=wMPX98_H0ak, accessed April 21, 2017.
Volkswagen Press Release, "Statement by Prof. Dr. Martin
Winterkorn
," September 23, 2015, https://www.volkswagen-media-services.com/en/detailpage/-/detail/Statement-by-Prof-Dr-Winterkorn/view/2721302/7a5bbec13158edd433c6630f5ac445da, accessed June 12, 2017.
“Volkswagen: 'We Have Totally Screwed Up,' ”
The New York Times
, September 22, 2015, www.nytimes.com/video/business/international/100000003928968/volkswagen-we-have-totally-screwed-up.html, accessed April 21, 2017.
“Volkswagen’s
Emissions Cheating Allegations: Initial Questions,” U.S. House of Representatives Document Repository, October 8, 2015, http://docs.house.gov/meetings/IF/IF02/20151008/104046/HHRG-114-IF02-Transcript-20151008.pdf, accessed April 21, 2017.